Prices are subject to change at any time. We reserve the right to refuse to honor any incorrect Internet prices as we cannot account for ocassional human error. We cannot ship tobacco products outside the United States.
Is online ordering safe?
Yes, very safe. Your confidential information is encrypted when sent to us via the internet. It is very difficult if not impossible to break the encryption code. Additionally, we do not store your banking informationon our database; you must submit it every time.
Attention: For extra security we ship to the billing address only. Sorry no exception.
If I give you my name and address, do you pass that information on to someone else?
Never, the information you give us online is confidential. We do not sell or share our customer list with anyone. Our company processes the orders and the credit card payments and does not report any sales activity to any state taxing authority and they are not required to do so. Being a sovereign Indian reservation based company we are exempt from tax filing and we do take all precautions to protect your privacy.
Isn't mailing tobacco illegal?
If you are at least 21 years of age, and the tobacco you are purchasing is for personal use only, it is perfectly legal to have tobacco mailed to you.
How will I know that you have received my order?
We will send you a confirmation E-mail to let you know that your order was received and is being processed.
How long will it take to receive my order?
All orders are usually shipped via USPS Priority Mail within 7-10 days from the day payment is received. After that please allow 2-3 business days for delivery. We do not offer any other shipping service. Other mail carriers might be used at any time without notice based on our discretion.
What are the minimum and maximum order quantities?
You can order a minimum of 1 carton at a time. We will ship any order paid via eCheck that does not exceed $499.00. For orders over $500.00 you MUST mail in check or money order.
Can I change my order at any time?
Orders are processed typically the same day they are placed. We can change an order only if it has not been shipped out yet.
What is your return policy?
We have a 14 day satisfaction guarantee. You can return any unopened items for any reason and we will exchange the product or give a refund for the cost of the product. Customer is responsible for shipping charges. Our company is responsible for shipping charges if the return is a result of our error. Please include a copy of your invoice with any returns to assure proper exchange or refund. For faster processing include a complete return form, You can get this form here.
What methods of payment do you accept?
We currently accept electronic checks ( your checking account is required ). We can also accept POSTAL money orders by mail only after you place your order and have a confirmation number available.
Where do I send my Postal Money Order?
.**When sending a money order please include a copy of a valid ID**. Please allow 7-10 days for processing.
*Make Postal Money orders payable to Find Cigs
FIND CIGS
P.O. BOX X
RUSSELL, KY 41169
What company name will appear on my statement?
All orders are processed and shipped by Find Cigs, Sperry OK 74073
Where do I send my returns?
FIND CIGS
P.O. BOX X
RUSSELL, KY 41169
Please include a copy of your invoice with any returns to assure proper exchange or refund. For faster processing include a complete return form, You can get this form here.
What are your shipping charges?
Our shipping rates to the U.S. including Hawaii and Alaska :
- 1-4 items $5.00 Total
- 5 or more items FREE
Do you ship outside of the United States ?
No, currently we do not ship internationally. We also do not ship to APOs and FPOs.
Can I get my tobacco delivered anywhere?
We can only ship to your credit card's billing address. If there is a different address you would like us to ship to, please have it added to your card. Upon delivery we request a signature by an adult.
What if I am having trouble placing an order?
Our shopping system is very simple, but if for any reason you have trouble placing orders please send us an email at orders@findcigs.com and someone will contact you for further assistance.
What about State Taxes?
Online tobacco shops that are located on Native American lands are not required to charge state cigarette taxes or report sales to state tax departments.
PRIVACY
FindCigs.com is committed to protecting your personal privacy and we do everything possible to ensure that all your personal information given to us is secured and not shared with other parties.
We do not use any information about where you personally go on FindCigs.com site or the Web, and we do not give it out to others. We do not give out your telephone number, credit card information, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.
We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.
Your IP address is used to help identify you and your shopping cart.
Our site uses cookies to keep track of your shopping cart.
Our site's registration form requires users to give us contact and billing information. From time to time, we might use customer contact information from the registration form to send the user news and price updates. The customer's contact information is also used to contact the user when necessary. Users may opt-out of receiving emails.
This site might contain links to other sites. FindCigs.com is not responsible for the privacy practices or the content of such Web sites.
LEGAL
YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE TOBACCO PRODUCTS - The purchase of tobacco products by a minor under 21 years of age and the provision of tobacco products to a minor are prohibited by law. A minor unlawfully purchasing or using tobacco products is subject to criminal penalties. Falsifying your age for the purpose of purchasing cigarettes from this web site is illegal.
PURCHASING CIGARETTES ARE FOR PERSONAL USE ONLY! - Product purchased from FindCigs.com is for personal use only, and not intended for resale. FindCigs.com reserves the right to refuse any order at any time at its sole discretion
SURGEON GENERAL'S WARNING - Cigarette Smoking is considered hazardous to your health. Smoking Causes Lung Cancer, Heart Disease, Emphysema, and May Complicate Pregnancy. Smoking by Pregnant Women May Result in Fetal Injury, Premature Birth and Low Birth Weight. Cigarette Smoke Contains Carbon Monoxide. Quitting Smoking Now Greatly Reduces Serious Risks to Your Health. FindCigs.com shall have no liability to you or any third party for adverse health affects from usage of tobacco products.
PRICING - We are striving to provide you with the best prices in the market. However, prices are subject to changes with out notice. |
